Faqs

Gigs Vault Escrow is a digital payment solution that allows you to settle your payments easily and securely. For this we provide you with a range of payment methods to choose from, depending on the transaction amount. Payment processing via Gigs Vault Escrow can take place on the one hand via the checkout process of an online store or marketplace and on the other hand via a payment link provided by your contractual partner. The special feature of Gigs Vault Escrow is its in-house escrow service. Here, the money does not move directly to the account of the beneficiary (seller, service provider or landlord), instead it is deposited in an insolvency-protected escrow account held by our licensed payment service provider. Only when you have received and checked the agreed service, we forward the money to the beneficiary. The trust principle always ensures secure and worry-free payment processing and protects the parties involved from fraud.
Escrow-based payment processing is step-by-step, preventing you from ending up without money and goods at the end of the day, or paying for something you did not order or commission. With the Gigs Vault Escrow Escrow Service, you can be sure that your contractual partner will make every effort to execute the basic transaction quickly and to your satisfaction.

No, for buyers payment processing with Gigs Vault Escrow is free of charge.

Yes, the security of our customers funds is our top priority. The funds of all Gigs Vault Escrow escrow payments are held securely in insolvency-protected escrow accounts and comply with the legal requirements of the European PSD2 and the DSGVO. The escrow payments are processed by our payment service provider Online Payment Platform B.V. via accounts of the Online Payments Foundation. Both Online Payment Platform B.V. and Online Payments Foundation are licensed as payment service providers by the Dutch Central Bank (De Nederlandsche Bank).

If your payment cannot be assigned to an order due to an incorrect payment reference or amount, the payment will be automatically refunded.

Before you can make the deposit to the escrow account, we need a valid e-mail address from you. We will send you a payment link to this email address so you can access and manage the escrow payment again at a later time (e.g. release). To verify the e-mail address, we will send you a verification code.
2. Deposit money You deposit the purchase amount by bank transfer or credit card in an insolvency-protected escrow account. The seller will be informed when the money is received and will then ship the goods or provide the service.
3. Release and payout After you have received and checked the goods or service, you release the money via your payment link. You will both receive a confirmation of the release and the money will be forwarded irrevocably to the seller.
If there is anything wrong with the goods or service, the money will be held in the escrow account until an agreement is reached or, in the worst case, until a legal dispute is resolved. Gigs Vault Escrow does not take sides and does not interfere in the basic business of its users.

When we verified your email address, we sent you a payment link. You can use this link to access and manage the escrow payment at any time. If you have deleted the email with the payment link, you can request the link from your seller again.

If there is something wrong with the goods or service or you have not received a delivery, please contact your seller directly. If the seller does not respond to your requests, you can inform us. We will try to get in touch with the seller and ask him for a statement. If we do not receive a response within 14 days, we will transfer the deposited amount back to you. If the recipient contacts us within 14 days and gives a reason for not refunding the money, the money will remain in the escrow account until an agreement is reached. Please note: Gigs Vault Escrow does not take sides and does not interfere with the underlying transaction or contractual relationship.